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FAQs

1. How to contact us ?
You can send us the email to:  order@chinaphonesale.com  if any problems.

Please send details information about your order,we can check status instantly for you.

 

2. May I take one sample for try ?
As we are export wholesale agent of China brands phones factories(including the xiaomi brand), MOQ 10 pcs of each order. If you are our old customer, who took orders before,you can take one sample of new model together with your big orders for testing.

 

3. How about the quality warranty international ?
All brands products we sell have 1 year quality warranty (laptop 3 years), all products can be refunded or exchange new one if any problem with quality.

 

4. How to refund or exchange new one if quality problem with the products?
a. first, you have to ship back your order goods to our warehouse located in Shenzhen city, China mainland.
b. We will check out the problems you apply in 24hours after the return pack arrives.
c. Refund 100% will paid to your account, once we confirmed; Or, the new one will reship to your address as before (if change the shipping address, please contact us for sure)
d. Please make sure that the quality problems are not man-made.

 

5. Who pay the shipping cost in return and reship packs?
If quality problems, we will pay double shipping cost(your size return and we reship to you), if man-made problems, you have to pay the double shipping cost.

 

6. is it original unlocked ?
Yes, Original from brand factory deretely.

 

7. What versions of phones can I choose?
All are international versions, we do not sell the Chinese version anymore.

 

8. What payment terms do you accept?
We accept payment term:
Western Union (Company accountant name)
Bank Transfer (Company account the only)

 

9. Can I pay via Paypal or my credit card?
Sorry, we do not accept right now.

 

10. Is it OK to ship to my Chinese agents' address ?
As we are agent for international exporting,we just can ship to placese out of China mainland.

 

11. Is it OK to ship to Hongkong ?
It is OK, as Hongkong area is blongs to areas out of China mainland.

 

12. What Shipping terms ?
We will ship via DHL air way, some times will ship via Chinapost.